Return & Refund Policy

At Groove, we accept return requests for eligible products within 30 days of the delivery date. To ensure your return qualifies, please follow the specific criteria outlined below.

Eligibility for Returns

To be eligible for a return, items must meet all these conditions:

Unused and in original condition
Returned with all original packaging, accessories, and materials included

Note that certain products may have different return rules due to their nature or legal requirements.

Items That Are Not Eligible for Return

Returns are generally not accepted if items:

Have been used, damaged, altered, or improperly handled
Are missing original components or packaging
Show signs of wear beyond what is reasonably necessary to inspect the product
Are marked as non-returnable or final sale
Cannot be returned due to hygiene, safety, or other regulatory reasons

Applicable consumer protection laws may grant additional rights that supersede this policy.

How to Start a Return

Submit a return request to Groove including your order details and reason for return.
Wait for return instructions from our team; do not send the item before receiving these.
Follow the return process as outlined in the instructions provided.

Please do not ship any products to an unconfirmed address.

Return Shipping

Unless legally required otherwise, customers are responsible for return shipping costs when returning for reasons other than product defects or errors. If your order arrived damaged, defective, or different from what you ordered, Groove will provide instructions on how to proceed at no cost to you.

Refunds

After we receive and inspect your returned item, we will process your refund if it meets our return criteria. Refunds will be issued to the original payment method within 5-10 business days. Processing times may vary depending on your financial institution.

Original shipping fees are generally not refundable unless required by law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or with incorrect items, contact Groove promptly with your order information and supporting documentation. We may ask for photographs to assess the issue. Depending on availability and circumstances, we may offer a replacement, refund, or other suitable resolution.

Exchanges

Exchanges may be arranged in some cases. If available, options will depend on the product and its availability, and may include replacements, returns, or refunds.