Shipping Policy

Shipping Policy for Groove

Order Processing

Groove prepares orders for shipment once payment is fully confirmed. Typically, this processing takes between 1 to 3 business days. Processing duration may vary depending on item availability, order volume, weekends, holidays, and other operational factors.

Shipping Methods and Charges

Shipping options at Groove depend on your delivery location, the types of products ordered (including Rings, Belts, Knives, Wallets, and Groove Accessories), order size, and carrier availability. The shipping fee is calculated and displayed during checkout before you finalize your purchase.

Estimated Delivery Time

After processing, orders generally arrive within 5 to 10 business days. Please note these dates serve as an estimate and not a guaranteed delivery timeframe. Actual delivery can be affected by factors beyond our control such as weather, carrier delays, customs inspections, and holidays.

Tracking Your Shipment

If tracking is available for your order, Groove will provide the tracking details once the package is handed over to the shipping carrier. It may take some time after shipment for tracking updates to appear.

Providing Your Delivery Address

Customers must supply accurate and complete delivery information. Inaccurate or incomplete addresses can result in delivery failure. Should this happen, additional shipping fees or alternative delivery arrangements may be necessary.

Potential Delivery Delays

Delays can occur due to:

Severe weather conditions
Carrier service disruptions
Public or national holidays
Customs processing delays
High volume shipping periods
Incorrect delivery address details
Other events outside reasonable control

Because of these variables, delivery dates are estimates only unless explicitly stated otherwise.

Handling Damaged or Missing Packages

If your package arrives damaged, please keep all packaging intact and contact Groove immediately with your order details. You may be asked to provide photographs to assist with resolution.

If tracking shows your package was delivered but you cannot locate it, first check your delivery area thoroughly. Contact the carrier if needed. Groove may request additional information to investigate missing deliveries.

International Shipping

When international shipping is available, customers might be responsible for customs duties, import taxes, brokerage fees, or other charges specific to the destination country. These fees are not included in your order total unless clearly stated otherwise. Customs procedures can also affect delivery timing.

Undeliverable Shipments

Packages that are refused, abandoned, or returned as undeliverable may incur extra shipping or handling charges. Refund eligibility will be assessed based on the individual circumstances in accordance with Groove’s policies.